Refund Policy

1. Overview

This Refund Policy applies to all applications and services provided by Empathy Tech Solutions LLC ("Company," "we," "us," or "our"). We want you to be satisfied with your purchase, and we handle refund requests fairly and in accordance with applicable consumer protection laws.

2. Subscription Pricing

Our premium subscriptions are offered at the following rates:

• Monthly: $7.99 USD per month
• Annual: $49.99 USD per year

Prices may vary by region due to local taxes and currency conversion. All subscriptions automatically renew unless canceled at least 24 hours before the end of the current billing period.

3. Payment Processing

Depending on how you access our applications, your subscription is processed by one of the following platforms:

• Web: Paddle.com (Merchant of Record)
• iOS: Apple App Store
• Android: Google Play Store

Each platform acts as the seller of record and handles all payment processing, billing, taxes, and refunds for purchases made through that platform.

4. Refund Policy

14-Day Refund Window

If you are not satisfied with your subscription, you may request a full refund within 14 days of your initial purchase or renewal date. This applies to both monthly and annual subscriptions.

After 14 Days

Refund requests made after the 14-day window are generally not eligible for a refund. However, exceptions may be made at the sole discretion of the payment platform in cases of:

• Technical issues that prevent access to the Service
• Unauthorized or fraudulent charges
• Other circumstances required by applicable law

No Pro-Rata Refunds

We do not offer partial or pro-rata refunds for unused portions of a subscription period. If you cancel your subscription, you will retain access to premium features until the end of your current billing period, but no partial refund will be issued.

5. How to Request a Refund

Refund requests must be submitted through the platform where you made your purchase:

6. Canceling Your Subscription

Canceling your subscription is different from requesting a refund. When you cancel:

• You retain access to premium features until the end of your current billing period
• Your subscription will not renew
• You will not be charged again unless you resubscribe
• No refund is issued for the remaining time in your billing period

To Cancel (Web/Paddle)

Use the subscription management link in your Paddle receipt email, or visit paddle.net to manage your subscription.

To Cancel (iOS)

Go to Settings → [Your Name] → Subscriptions → Select the app → Cancel Subscription

To Cancel (Android)

Open Google Play → Profile icon → Payments & subscriptions → Subscriptions → Select the app → Cancel subscription

7. Consumer Rights

This policy does not affect your statutory rights under applicable consumer protection laws. If you are located in the European Union, United Kingdom, or other jurisdictions with mandatory consumer protection laws, you may have additional rights that cannot be waived by contract.

8. Contact Us

If you have questions about this Refund Policy or need assistance with your subscription, please contact us:

Please note that while we are happy to assist with questions and technical issues, refunds must be processed through the platform where you made your purchase (Paddle, Apple, or Google).

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted with an updated Effective Date. Continued use of the Service after changes become effective constitutes acceptance of the revised policy.