We're here to help. Whether you have a question about your account, need help with a purchase, or want to report an issue, we'd love to hear from you.
General Support
For questions about SteamyForge, ThrillerForge, your account, or any technical issues:
Email Support
Email us at support@empathytechsolutions.com
We aim to respond within 1–2 business days.
Billing & Refunds
All purchases are processed by LemonSqueezy, acting as Merchant of Record. For billing inquiries or to request a refund:
- Locate your purchase receipt email from LemonSqueezy and use the order management link, or
- Visit app.lemonsqueezy.com and log in with the email used for your purchase.
If you have difficulty with LemonSqueezy, contact us at support@empathytechsolutions.com and we will assist. Please see our Refund Policy for full details.
Privacy & Data Requests
To request access to, correction of, or deletion of your personal data, or to exercise any rights under CCPA, GDPR, or other applicable privacy laws, contact:
Privacy Inquiries
Email us at support@empathytechsolutions.com
Please include "Privacy Request" in your subject line so we can route your inquiry promptly.
Please see our Privacy Policy for full details on how we handle your information.
Report Abuse or Security Issues
If you believe someone is using the Service in violation of our Terms of Service, or if you have identified a security vulnerability, please contact us immediately at support@empathytechsolutions.com with "Abuse Report" or "Security Issue" in the subject line.
Company Information
Empathy Tech Solutions LLC
2108 N ST #13070
Sacramento, CA 95816, USA
Support: support@empathytechsolutions.com
Website: empathytechsolutions.com