Refund Policy

1. Overview

This Refund Policy applies to all paid purchases of book credits for the Service from Empathy Tech Solutions LLC ("Company," "we," "us," or "our"). All purchases are processed by LemonSqueezy (Lemon Squeezy, LLC), acting as Merchant of Record.

The Service is a per-book, transactional product — not a subscription. Each purchase grants unlimited chapter drafts for one specific book project.

2. 14-Day Refund Window

You may request a full refund within 14 days of your purchase date. No reason is required within this window.

3. Refund Exceptions

We reserve the right to decline a refund request within the 14-day window if:

• Substantial use of the Service has occurred — specifically, if a significant number of chapters have been generated using the purchased book credit;
• The refund request appears to be an attempt to obtain generated content without payment;
• The account is found to be in violation of our Terms of Service.

After the 14-day window, refunds are generally not available. Exceptions may be made at our sole discretion in cases of:

• Technical failures that prevented access to the Service for a significant portion of the 14-day period;
• Unauthorized or fraudulent charges;
• Circumstances required by applicable consumer protection law.

4. No Refunds on Generated Content

Because SteamyForge delivers a digital service (AI-generated manuscript content) that is consumed at the time of generation, we cannot accept returns of individual generated chapters or plans. The refund window applies to the book purchase as a whole.

5. First Book Offer

Your first book is available for $1, allowing you to experience the full manuscript production pipeline. This introductory offer is a one-time purchase and is subject to the same refund terms as standard purchases.

6. How to Request a Refund

All refund requests must be submitted through LemonSqueezy, as they are the Merchant of Record for your purchase.

If you have difficulty processing your refund through LemonSqueezy, contact us at support@empathytechsolutions.com and we will assist.

7. Refund Processing Time

Once a refund is approved, LemonSqueezy typically processes it within 5–10 business days. The time for the refund to appear on your statement depends on your payment provider.

8. Consumer Rights

This policy does not affect your statutory rights under applicable consumer protection laws. If you are located in the European Union, United Kingdom, Australia, or other jurisdictions with mandatory consumer protection rights, you may have additional rights that take precedence over this policy.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted with an updated Effective Date. The policy in effect at the time of your purchase governs that purchase.

10. Contact

For questions about this Refund Policy or assistance with a purchase, contact:

Please note that while we are happy to assist with questions and technical issues, refunds must be processed through LemonSqueezy as the Merchant of Record.